Our stock exchange has a nincompoop problem!
You might think you don’t buy shares so anything to do with our stock exchange doesn’t interest you. But this does affect you because most people own shares in their super funds!
My office in Sydney’s CBD is diagonally opposite the site of the old stock exchange building. Before the ASX (the Australian Securities Exchange) became a digital exchange, it was in here that fortunes were made and lost. The ASX is where the monetary heart of our economy is monitored as well as priced, company by company on a daily basis.
Normal people don’t think much about it, but when they get home from work and watch the news on TV or check their smartphones at their workplaces and find the market is down 20%, then the ASX becomes very important!
That news could be telling you that your job and business could be set to go down the gurgler, along with the economy that’s inextricably linked to this barometer of the health of companies. Recessions have their earliest recognition that they’re coming in the ASX.
Right now, the people who are compelled to work with this virtual monopoly that is the ASX (stockbrokers, fund managers, companies and retail investors, as well as speculators) think this critically important organisation is a second-rate performer.
And yesterday, was a case in point, with yet another outage that stopped it publishing crucial information about 50 companies that were then put into a trading halt.
When a company is put into a trading halt, investors worry that bad news is coming. And remember, if you think this doesn’t apply to you because you never buy shares, remember that your super fund buys them. And your superannuation returns heavily rely on share prices. This latest bungle from the ASX is a big deal.
The ASX, which is where stocks, ETFs, bonds and other investment products are bought and sold, is in the top 20 exchanges in the world. It’s the biggest in the southern hemisphere. However, despite board overhauls and management changes, their recent record makes them look like a bunch of nincompoops!
Let’s look at their recent screw-ups. Here goes:
- As the AFR put it today, “ASX publishing outage leads to market chaos and investor angst.”
- Last year before Christmas, the ASX had an outage that prevented clearing and settlement trades, which is a big issue if you don’t know whether a vital, big money sale or purchase has gone through.
- This year the ASX told the market that the telco TPG was making a big purchase of a software company, but it was wrong information! It was another unlisted company called TPG Capital Asia. The mistake killed $400 million of value off TPG before the mistake was corrected.
- Then a company in a trading halt was temporarily and by accident ‘freed’ from the non-tradeable condition for 30 minutes before the mistake was recognised and fixed.
When asked why there was a publishing problem of potentially vital information about a company that can send share prices up or down, the ASX said it was a “technical issue”.
The AFR team looking at the problem revealed Metcash was the one of the 50 companies affected by the outage and was delivering its first half profit and performance results, which is a big deal for the company and the investors with their money backing the business via the stock market.
Metcash’s CEO Doug Jones gave the AFR his take on the mistake. “I haven’t had anybody tell me what actually happened,” he said. “We engaged with [the ASX] and discussed with them going ahead with our [investor] call on the basis that all market-sensitive information was released. We had a fairly calm and sensible interaction with them. You know, shouting at them while they’re trying to deal with issues, it’s not going to help.”
While Jones is right that shouting at them isn’t helpful when they’re trying to fix a huge mistake, when the dust settles, someone does have to take the ASX management and board aside and give them a very big talking to.
Media reports tell us that both the Reserve Bank and ASIC are concerned about the failures of the ASX and have publicly expressed their desire to see the exchange lift its game. The RBA has actually downgraded the ASX’s compliance rating, which is a very bad thing for such an important player in the finances of this country.
After the Christmas problem last year, ASIC was pressuring the ASX to get on top of its technical challenges. But like all monopolies, there’s no real threat to make them change ASAP so it’s the regulator’s job to make them change.
Why? People’s investments and the health of our top companies are tied to the efficiency of this very important organisation.
It’s times like these when ‘hard to explain’ problems emerge with big deal players like the ASX, big four banks and even public service departments, you wonder whether the work-from-home trend is a threat to better run operations.
Imagine the ASX yesterday, when the trading halts happened and the manager asked where’s Bob who should be able to fix the problem? And a worker at work said Bob was working from home today, which could mean he actually plays golf on Monday mornings!


